Our Returns Policy
Due to the nature of our products and to ensure customer safety, we only accept exchanges for jewelry items with a manufacturing defect. Defects must be reported within 14 days of purchase or delivery via email or WhatsApp, with photos and your receipt. Items must be unused, in original condition, and returned in their original packaging. If found used, the exchange will be declined and return shipping will be the buyer's responsibility.
Contact Us
Contact us within 14 days of your in-store purchase or online delivery via email (info@lrosha.com) or WhatsApp (+966508881751). Please include clear photos showing the defect and your purchase receipt.
Review & Return Label
Our team will review your return inquiry and send you a prepaid return label.
Pack the Piece
Place the item back inside its original L'rosha box, along with all included packaging materials, and seal it securely with tape.
Print & Drop Off
Print the return label and drop the package off at your nearest drop-off point. Not sure where that is? Just ask us, we're happy to help.
Inspection & Resolution
Once we receive your parcel, we'll inspect it to confirm the defect. We'll then offer you a replacement. If the item is out of stock, you can choose one of the following options: wait until it's back in stock, select another product of equal value (with any price difference settled between you and us), receive the value as a gift card, or get a refund to your original payment method.
