Refund policy

 

Exchange & Return Policy

Due to the nature of our products and in order to ensure the safety of our customers, we only accept exchanges for jewelry items that have a manufacturing defect.
You must notify us of the defect within 3 days of receiving your order via email or WhatsApp, and provide clear photos showing the defect, along with the purchase receipt.

The product must be unused and in the same condition in which it was received to be eligible for exchange, and it must be returned in its original packaging.
If it is determined that the item has been used, the exchange will not be accepted, and the buyer will be responsible for paying the shipping fees to have the item returned to them.

Non-Returnable Items

  • Gift cards

Shipping Fees

If the product has a manufacturing defect, we will cover the shipping cost to return the item to our warehouse and the shipping cost of the replacement item.

If the product is out of stock, we will offer you four options:

  1. Wait until the product becomes available again.

  2. Choose another product of equal value. If the replacement product has a different price, the price difference will be settled between the buyer and the seller.

  3. Receive the amount as a gift card.

  4. Receive a refund to the original payment method.

The time it takes for the replacement item to reach you may vary depending on your location.

Refunds (If Applicable)

Once the returned item is received and inspected, we will notify you by email that we have received your returned item.
You will also be informed whether your refund or exchange request has been approved or rejected based on the conditions outlined above.

If the refund is approved and the buyer chooses a refund, the refunded amount will be processed and automatically applied to your credit card or original payment method within a few days.

Late or Missing Refunds (If Applicable)

If you haven’t received your refund yet:

  1. First, check your bank account again.

  2. Then contact your credit card company, it may take some time before the refund is officially posted.

  3. Next, contact your bank, as there is often a processing period before a refund appears.

If you’ve done all of this and still have not received your refund, please contact us at: info@lrosha.com

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will not be able to choose option #4 (refund to your bank card) and will be offered the remaining available options.

If the item was not marked as a gift, or if the gift giver had the item shipped to themselves first and later gave it to you, the refund (if this option is chosen) will be issued to the original purchaser, who will be notified that the item has been returned.